Introduction: Papertrail, a robust log management and analysis service, facilitates the aggregation, search, and analysis of log data. Enhancing its functionality, you can seamlessly integrate Papertrail with Microsoft Teams, enabling efficient alert notifications within Teams channels based on log events. In this article, we explore three diverse approaches to achieve this integration, offering flexibility and customization to meet your specific needs.
Alert MS Teams with channels email
MS Teams provide a unique email address for each channel. You can find the email associated with the channel under ‘More options’.
Utilizing this email, Papertrail’s alert mechanism can directly notify all channel members. This straightforward method ensures that crucial log event alerts are promptly delivered to the intended audience within the Teams environment. The alerts in the MS Teams channel will look something like below
Alert via PagerDuty
Integrating Papertrail with PagerDuty provides an advanced solution for managing and responding to log events. Papertrail can notify other services when new log messages match your search. PagerDuty is one of such service which can receive those events triggered in the papertrail. It acts as the central nervous system for the monitoring stack, allowing your teams to have real-time visibility across all business-critical systems and services.
This integration enhances alerting capabilities, enabling a more comprehensive incident response system within your Teams channels and is great for events that require immediate attention.
Integration PaperTrail with PagerDuty
First we need to create a new service in the PagerDuty. A technical service reflects a discrete piece of functionality that is wholly owned by one team. Once we have a PagerDuty service, we can hook the service with your Papertrail alert system. following are the step:
- Go to Services -> Service Directory and create a new Service.(ref: https://support.pagerduty.com/docs/services-and-integrations)
- Go to your newly create service and get the Service key under integrations tab
- In the Papertrail Alerts, use this key in the PagerDuty Details -> Service Key
Integration PagerDuty with MS Teams
- Download the PagerDuty application in the MS Teams Marketplace app store.
- Add to a Team and select a MS Team or Channel for initial installation. Note: The application will be applied to all channels within the selected team. Finally, click Set up a bot to install the application.
- Click into the chat message that you received in the private chat and complete the Authorize step to connect your team to PagerDuty.
- Add MS Teams as an extension in you PagerDuty web app
- Connect your Teams extension in the PageDuty web app with your Teams app.
- Once the integration is completely successfully, you can connect the PagerDuty Service to your MS Teams channel.
- You can follow the detailed steps here
Once all the integration is completed, the alert messages in the MS Teams will look something like following
The cost structure of PagerDuty is tailored to specific use cases, offering a range of features in its complimentary tier. This includes a single escalation policy, one schedule, a three-month data access window, support for up to five users, and the flexibility of 100 SMS notifications monthly.
After a thorough exploration of various integrations and third-party tools, we have determined that PagerDuty is the optimal choice for our use case. By seamlessly integrating with PagerDuty for advanced incident response, we empower ourselves to efficiently manage and respond to log events in the collaborative environment of Microsoft Teams.
One notable advantage is the absence of constraints on the number of incidents triggered in PagerDuty. This makes it an ideal solution for scenarios where our primary objective is to promptly alert relevant teams in the event of system crashes caused by unhandled exceptions or application errors, such as when the code logs a Logger.error. In essence, the Free tier of PagerDuty effectively meets our notification requirements, solidifying its suitability for our operational needs.
